We here at AirGrean stand behind what we sell. Providing top-notch customer support is our number one priority. As a result, we have tried our best to make returns as easy as possible for our customers. Use this page as a guide to understanding how our returns work.
Acceptable Returns
The following is a list of acceptable return reasons. We use this list to prevent unnecessary costs to our customers.
Item Bought Incorrectly – If an item is bought incorrectly, please try to cancel the order before the item ships. If your item already shipped, please refuse the item when delivered by the shipping company. These steps will help reduce the cost of a return label.
Restocking Fee – If clients order any units that are shipped via freight, once the unit has been sent the client is responsible for the unit (making sure it is correct and it is necessary). If the client wants to return the unit because it is the wrong unit they needed, we will charge a restocking fee for shipping the unit round trip.
If clients order any products that are shipped via USPS or FedEx, once the products has been shipped it will be the client’s responsibility (making sure it is correct and it is necessary). If the client wants to return the product because they ordered the wrong product, we will charge a restocking fee.
Received Wrong Item – If you received the wrong item from us, please open a return claim as soon as possible. Although we try to reduce our margin of error in shipments, sometimes the wrong product gets shipped. A sales representative will provide you with a return label for the wrong item shipped. Once the wrong item is received, the replacement will be shipped. Item Arrived Damaged – Before you receive any items, we ask that you inspect the box for any damage. If you see physical damage on the box, refuse the item. If the item was already delivered by the time you see any damage, including internal damage, please contact us so we can start a claim with the shipping company. Once a claim is started, we will offer a return label for you to ship the item back. Once we receive the damaged product, we will ship a replacement.
Unacceptable Returns
The following is a list of unacceptable returns reasons. We provide this list so customers are aware of what we can accept in the case of a return.
Installed Products – If the product was installed and in use, we cannot accept a return. The item is considered used at this point and void of any return. If the item has a warranty, we can move in to resolve any issues via this avenue.
Damaged Products After Delivery – If the product is reported as being damaged more than 24 hours after delivery, we cannot issue a claim with our shipping company. Please make sure to report any damage as soon as possible after receiving the product. Damage during installation or initial use is not covered for a return.
Items on Clearance – If the item you purchased was on clearance a return will not be accepted.
Items Discontinued – Discontinued items will not be accepted for returns. This item will have “Discontinued” written somewhere in the product page. These sales are final.
Return Policy
All items are covered by a 30-day money-back return. Returns will be accepted as long as it complies with the guidelines above.
Products must be returned in their original packaging with all accessories. This includes any manuals, paperwork, cables, etc. If any of these items are missing, a partial refund may be issued.
All products must be returned via the same shipping method used to ship the item. For example, if you received an item via freight, it needs to be returned via freight. Shipping carrier on returns is the option of the buyer, unless a label is provided for you.
Refunds on Returns
Refunds will not be provided on products in transit or delivered. Once the product is shipped back, received and inspected will there be a refund initiated.
If the item is damaged or missing components a partial refund may be issued. On larger items, a re-stocking fee might apply. This will be informed to the customer before the item is shipped back.